Shipping policy

At Siploom, each item is made especially for you after your order is placed.

Order Processing

Because our products are made to order, please allow time for your order to be prepared before it ships. Processing times may vary depending on the product and order volume.

Shipping & Delivery

Shipping times vary based on your destination, shipping method, and carrier. Estimated delivery dates in the United States is between 5 - 7 business days.

Once your order ships, tracking information will be provided when available.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipped.

Delays

Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times. We appreciate your patience if an unexpected delay occurs.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible with your order information. For damaged items, we may request photographs so we can review the issue and determine the appropriate resolution.

Questions

If you have questions about your shipment or order, please contact us through our store's contact page.