Refund policy

We want you to be happy with your Siploom purchase. Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or change of mind.

Personalized and Custom Products
Personalized or customized products are made specifically for you and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of receiving your order. Please include your order number and clear photos showing the issue. We will review the claim and, when approved, arrange a replacement or refund at no additional cost.

Order Issues
Please inspect your order when it arrives and contact us promptly if there is a problem so we can make it right.

Refunds
Approved refunds will be issued to the original payment method. Please allow your bank or credit card provider additional time to process and post the refund.

Cancellations and Changes
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission. Contact us as soon as possible if you need assistance.

Contact Us
For questions about your order, returns, or refunds, please contact us using the contact information provided on our website.